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Compliance, policies & student documents

Under the Standards for RTOs (Outcome Standards) 2025, every student has the right to clear, accurate and current information before enrolment and throughout their study. Download our policies, procedures and forms below - free, any time, no login required.

Standards for RTOs 2025 NVETR Act 2011 Regulator ASQA 26 documents available
Quality Area 2 - VET Student Support

Policies

The rules that protect you as a CAQA student. Full controlled versions are issued in your Pre-Enrolment Information Pack.

Student HandbookYour complete pre-enrolment guide PDF ↓ Privacy PolicyHow we protect your information PDF ↓ Fees, Charges & Refund PolicyTransparent fees and refund rights PDF ↓ Complaints & Appeals PolicyFair, free and independent PDF ↓ Access, Equity, Diversity & Inclusion PolicyA safe, inclusive environment PDF ↓ Student Support & Wellbeing PolicySupport services and how to access them PDF ↓ Training & Assessment PolicyQuality delivery and fair assessment PDF ↓ RPL & Credit Transfer PolicyRecognition of existing skills PDF ↓ Transition of Training Products PolicyYour protection when products change PDF ↓ Fee Protection & Prepaid Fees PolicyThe $1,500 prepaid fee limit PDF ↓ Marketing & Advertising Accuracy PolicyClear, accurate, current information PDF ↓ Records Management & USI PolicyYour records and identifiers PDF ↓

Procedures

How key processes work, step by step.

Enrolment & Pre-Training Review ProcedureFrom enquiry to Training Plan PDF ↓ Reasonable Adjustment ProcedureAdjustments without compromising standards PDF ↓ Certification Issuance ProcedureCertificates within 30 days PDF ↓ Withdrawal & Refund ProcedureHow to withdraw and what you receive PDF ↓ Complaints & Appeals ProcedureStep-by-step lodgement process PDF ↓

Forms

Everything you need to enrol, apply for RPL or credit, raise a concern or request support.

Enrolment FormBegin your enrolment PDF ↓ Pre-Enrolment Information PackEverything in writing before you pay PDF ↓ Enrolment Agreement (Template)The agreement between you and CAQA PDF ↓ LLN & Digital Literacy ReviewFree suitability review PDF ↓ RPL Application FormApply for recognition of prior learning PDF ↓ Credit Transfer Application FormCredit for units already achieved PDF ↓ Complaint / Appeal Lodgement FormRaise a concern at no cost PDF ↓ Withdrawal & Refund Request FormRequest withdrawal or refund PDF ↓ Reasonable Adjustment Request FormRequest training or assessment adjustments PDF ↓
Need a document in another format? Large print, screen-reader friendly or translated versions of any document are available on request - email info@caqa.com.au or call 1800 266 160. Hard copies are provided free with every Pre-Enrolment Information Pack.
Our legislative framework: CAQA operates under the National Vocational Education and Training Regulator Act 2011 and complies with the Standards for RTOs - the Outcome Standards (F2025L00354), Compliance Requirements and Credential Policy that commenced 1 July 2025 - together with the Student Identifiers Act 2014, Privacy Act 1988 and the Data Provision Requirements. Registration is verifiable on training.gov.au.

Question about a policy?

Our compliance team will explain any policy, procedure or form in plain English before you enrol.

Ask the compliance team →

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